1. What is your Business Hour?
Basically, Monday to Sunday round the clock. I am on CET time zone. When I am in private and on holiday, it might take a bit longer to respond.
2. Do you offer gift wrapping? Do you charge for that?
Yes, it depends on the items you order, as the size vary, I might have some available. Let's talk.
3. What are the Payment Terms?
100% Payment made by checking out your cart.
4. What currencies do you accept?
Mainly EUR.
5. What kind of Payment Method do you take?
Bank Transfer (SEPA), Wise and PayPal. Also the ones offered by Shopify.
6. How long does it take you to ship my order?
It depends on the quantity you order and if I have material in stock. Normally I can ship within 2 days. If you order 4+, it might take up to 5 days. I will keep you posted. For the table lamp, it might take up to 2 weeks as I need to source the material.
7. How long does the shipping take?
Depends on which shipping company and service you order. Shipping to Europe, can vary from 3 to 7 days, shipping to USA, Canada and Asia, it may take 14+ days.
8. Do you take wholesale order?
Yes I do. For ease of management, I would suggest you ordering via Orderchamp https://www.orderchamp.com/store/atej or Faire https://www.faire.com/brand/b_pc3pjdncer . They offer free or low shipping cost.
9. Do you take returned order?
Basically, no, as the work is made by order. I would be very sorry if you have to return. Please contact me within 14 days upon receipt. You have to pay for the postage for the return.
For candles, we can work out a solution. For candle moulds, please don't simply send it back. As we send the moulds directly from China, the returned address should be logistic company, they won't send it back me.
In case I sent you the order with a Thank you note, please don't return it to me, it is not a polite gesture.
10. Do you have any credentials?
Yes, I earn 4.8 out of 5 score in Orderchamp.
11. Do you have any presence in other social media?
Yes, I am on Instragram https://www.instagram.com/ateliercmxii ,Tedoo, Amazon Handmade.
12. Do you have any physical shop?
No, as my work are made by order. I will keep updating my post in IG regularly. I might participate in some Handcraft markets in the region, stay tuned.
13. I am interested in the silicon mould only, is it possible to get it from you?
Yes, for what you see, I can source the moulds for you. If you look for specific mould, just DM me.
14. Your candles are interesting, but I want it to be in Jesmonite. Is it possible?
Yes, it is possible, just DM me. Due to the difference in material, the Jesmonite version should be heavier than candle.
15. Do you take customized order?
Yes, I do. For details, please write to me, we can work the timing and price out.
